Legal notice
ONLINE STORE TERMS AND CONDITIONS
WWW.RALLS.STORE
§ 1
GENERAL PROVISIONS
1. The www.ralls.store online store operates in accordance with the principles set out in these Terms and Conditions.
2. These Terms and Conditions define the terms and conditions for concluding and terminating Product Sales Agreements, the complaint procedure, the types and scope of services provided electronically via the www.ralls.store Store, as well as the rules for providing these services and the terms for concluding and terminating electronic service agreements.
3. Each User, upon taking actions aimed at using the Electronic Services of the www.ralls.store Store, is obliged to comply with the provisions of these Terms and Conditions.
4. In matters not covered by these Terms and Conditions, the following provisions shall apply:
4.1. the Act on the Provision of Electronic Services of July 18, 2002,
4.2. the Consumer Rights Act of May 30, 2014,
4.3. the Act on Out-of-Court Consumer Dispute Resolution of September 23, 2016,
4.4. the Civil Code Act of April 23, 1964,
4.5. and other relevant provisions of Polish law.
§ 2
DEFINITIONS
1. TERMS AND CONDITIONS – this document, defining the rules of the Store.
2. STORE – the Service Provider’s online store operating at www.ralls.store.
3. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the User via the Store.
4. CONTACT FORM – a form available at www.ralls.store that allows sending messages to the Service Provider.
5. REGISTRATION FORM – a form available at www.ralls.store that allows the creation of an Account.
6. ACCOUNT – a set of resources in the Service Provider’s ICT system marked with an individual name (login) and password, where the User’s data and information on Orders are stored.
7. ORDER FORM – a form available at www.ralls.store that allows placing an Order.
8. REVIEW SYSTEM – an Electronic Service provided by the Service Provider allowing Clients to post reviews about Products.
9. NEWSLETTER – an Electronic Service that allows the User to subscribe and receive free email updates from the Seller about the Products available in the Store.
10. SELLER / SERVICE PROVIDER – NATURE TRUST S.A. (Simple Joint-Stock Company), registered in the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register under KRS number: 0001011537, business address and service address: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw, Poland, VAT ID: PL5223245646, REGON: 524085077, email address: info@ralls.pl, phone number: +48 455 442 035.
11. USER – a natural person, legal person, or an organizational unit without legal personality but with legal capacity, using an Electronic Service.
12. CLIENT – a User who intends to or has concluded a Product Sales Agreement with the Seller.
13. CONSUMER – a natural person who performs a legal action with an entrepreneur that is not directly related to their business or professional activity.
14. ENTREPRENEUR – a natural person, legal person, or organizational unit without legal personality with legal capacity, conducting business or professional activity in their own name.
15. PRODUCT – a movable item or service available in the Store which is the subject of a Sales Agreement between the Client and the Seller.
16. SALES AGREEMENT – an agreement for the sale of a Product concluded between the Client and the Seller via the Store.
17. ORDER – the Client’s declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.
18. PRICE – the monetary value the Client is obliged to pay the Seller for the Product.
§ 3
INFORMATION ABOUT PRODUCTS AND ORDERING
1. The www.ralls.store Store sells Products via the Internet.
2. The Products offered in the Store are new, compliant with the contract, and have been legally introduced to the Polish market.
3. The information available on the Store’s website does not constitute an offer within the meaning of applicable law. By placing an Order, the Client submits an offer to purchase a specific Product under the conditions stated in its description.
4. The Product price displayed on the Store’s website is given in Polish zloty (PLN) and includes all applicable taxes, including VAT. The price does not include delivery costs.
5. The Product price displayed at the time of the Client placing the Order is binding. This price will not change regardless of any subsequent price adjustments in the Store for individual Products.
6. The Seller clearly informs Clients about unit prices, promotions, and price reductions. Alongside a promotional price, the Seller displays the lowest price of the Product that was valid during the 30 days prior to the promotion. If the Product has been offered for less than 30 days, the Seller displays the lowest price valid from the start of the sale period until the promotion began.
7. Orders may be placed via the website using the Order Form (www.ralls.store) – 24 hours a day, year-round.
8. Creating an Account in the Store is not required to place an Order.
9. To place an Order, the Client must read and accept these Terms and Conditions during the ordering process.
10. Promotional (sale) Products have a limited stock and Orders for such items will be fulfilled in the order they are received, while supplies last.
§ 4
CONCLUSION OF THE SALES AGREEMENT
1. To conclude a Sales Agreement, the Client must first place an Order using the method provided by the Seller in accordance with § 3 points 7 and 9 of these Terms and Conditions.
2. Once the Order is placed, the Seller shall promptly confirm its receipt.
3. The confirmation of Order receipt referred to in point 2 of this section makes the Order binding for the Client. Confirmation is sent via email.
4. The confirmation email includes:
4.1. Confirmation of all essential elements of the Order,
4.2. A withdrawal form,
4.3. These Terms and Conditions including instructions on the right of withdrawal.
5. The Sales Agreement between the Client and the Seller is concluded when the Client receives the email referred to in point 4.
6. Each Sales Agreement will be confirmed by a proof of purchase (VAT invoice or receipt), which will be included with the Product and/or sent electronically to the Client’s email address provided in the Order Form.
§ 5
PAYMENT METHODS
1. The Seller provides the following payment method:
1.1. Payment via an electronic payment system.
2. In the case of payment via the electronic payment system, the Client shall make the payment before the Order is processed. The system enables payment by credit card or fast transfer from selected Polish and international banks.
3. The operator of payment cards is Shopify Payments.
4. The Client is obliged to make payment for the Sales Agreement within 7 business days from the date of its conclusion, unless stated otherwise in the Agreement.
5. The Product will be dispatched only after full payment has been received.
§ 6
PRODUCT DELIVERY COSTS, TIME, AND METHODS
1. The delivery costs of the Product, which are covered by the Client, are determined during the Order placement process and depend on the selected payment method and delivery option.
2. The total delivery time includes both the order processing time and the shipping time:
2.1. Order processing time is up to 1 business day, starting from:
a) the moment the funds are credited to the Seller’s bank account; or
b) successful authorization of the transaction by the electronic payment system.
2.2. Shipping time for physical Products is determined by the selected carrier and typically takes 1 business day from the moment of dispatch (deliveries are made on business days only, excluding Saturdays, Sundays, and public holidays).
3. Products purchased in the Store are shipped via parcel lockers or courier services.
§ 7
PRODUCT COMPLAINTS
1. Warranty-based complaints
1.1. All Products offered in the Store are covered by a manufacturer’s warranty valid in the territory of the Republic of Poland.
1.2. The warranty period for Products is 12 months from the date of delivery to the Client.
1.3. A warranty card or proof of purchase serves as the document entitling the Client to warranty protection.
1.4. Detailed information regarding the guarantor, the Products covered by the warranty, the duration and conditions of the warranty, and the Client’s rights under the warranty are specified in the warranty card attached to the Product or made available on the Store’s website.
1.5. The warranty does not affect the rights of the Consumer or the entity referred to in §10 of these Terms and Conditions regarding non-compliance of the Product with the Sales Agreement as defined by the Consumer Rights Act — these rights apply regardless of the warranty.
2. Non-conformity with the contract
2.1. The basis and scope of the Seller’s liability to a Client who is a Consumer or the entity referred to in §10 for non-conformity of the Product with the contract are defined by the Consumer Rights Act of May 30, 2014.
2.2. The basis and scope of the Seller’s liability to an Entrepreneur, as defined in §9, under the warranty are defined by the Civil Code Act of April 23, 1964.
2.3. The Seller is liable to the Consumer or the entity referred to in §10 for any non-conformity existing at the time of delivery and revealed within two years from that date, unless the Product’s stated expiration date is longer.
2.4. Notices of non-conformity and related claims may be submitted via email to: info@ralls.pl or by mail to: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw.
2.5. The complaint notice (written or electronic) should include as much detail as possible — particularly the type and date of the issue and contact details. This helps expedite the complaint process.
2.6. To assess non-conformity, the Consumer or the entity referred to in §10 is obliged to make the Product available to the Seller, who will collect it at their own expense.
2.7. The Seller will respond to the complaint promptly, no later than within 14 days of receiving it.
2.8. For complaints from a Consumer or the entity referred to in §10 — lack of response within 14 days is considered acceptance of the complaint.
2.9. The Consumer or entity under §10 may first request repair or replacement. Price reduction or contract termination is only applicable in cases specified by the Consumer Rights Act (e.g. substantial non-conformity, refusal by the Seller to comply, or repeated failure to restore conformity).
2.10. If the complaint is accepted, the Seller shall:
a) Cover the cost of repair or replacement and redelivery;
b) Reduce the price proportionally and refund the difference within 14 days of receiving the declaration;
c) In case of contract withdrawal — refund the Product price within 14 days of receiving the returned item or proof of its return. The return is at the Seller’s cost.
2.11. Complaint responses are provided on paper or another durable medium (e.g. email or SMS).
§ 8
RIGHT OF WITHDRAWAL
1. Subject to point 10, the Client who is a Consumer or the entity referred to in §10 may withdraw from a distance contract without giving any reason by submitting a withdrawal statement within 14 days. Sending the statement before the deadline is sufficient to meet the deadline.
2. Upon withdrawal, the Sales Agreement is deemed not concluded. The Consumer or §10 entity must return the Product without undue delay, but no later than 14 days after the withdrawal date, unless the Seller agrees to collect it.
3. Returns should be sent to: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw, Poland.
4. The Consumer or §10 entity is responsible for any decrease in the value of the Product resulting from usage beyond what is necessary to determine its nature, features, and functioning — unless the Seller failed to inform them of the right to withdraw and provide the withdrawal form.
5. Subject to points 6 and 8, the Seller shall refund the Product price and delivery costs using the same payment method used by the Client, unless agreed otherwise, without incurring additional fees. The refund shall be made within 14 days of receiving the withdrawal statement.
6. If the Consumer or §10 entity chose a delivery method more expensive than the standard one offered by the Store, the Seller is not obliged to refund the extra costs.
7. If the Seller has not offered to collect the Product, the refund may be withheld until the Seller receives the Product or proof of return.
8. The Consumer or §10 entity withdrawing from the contract bears only the direct cost of returning the Product.
9. The 14-day withdrawal period is counted from:
9.1. For contracts involving delivery of a Product – from the date the Consumer or designated third party (not the carrier) received the Product.
9.2. For contracts involving multiple Products delivered separately – from the date of receipt of the last Product.
9.3. For contracts involving regular deliveries – from the date of receipt of the first Product.
9.4. For other contracts – from the date of the contract.
10. The right to withdraw does not apply to:
10.1. Non-prefabricated items made to the Consumer’s specification or clearly personalized.
10.2. Sealed goods that are not suitable for return due to health or hygiene reasons once opened.
10.3. Goods that, after delivery, are inseparably combined with other items.
10.4. Services fully performed with prior consent, where the Consumer was informed that they lose the right of withdrawal once the service is completed.
10.5. Perishable goods or goods with a short shelf life.
11. Both the Seller and the Client may withdraw from the Sales Agreement if the other party fails to fulfill its obligation within a strictly specified time.
§ 9
PROVISIONS CONCERNING ENTREPRENEURS (B2B)
1. This section applies exclusively to Entrepreneurs who are not entitled to consumer protection under the Consumer Rights Act referred to in §10 of these Terms and Conditions.
2. The Seller has the right to withdraw from a Sales Agreement concluded with a non-Consumer Client within 14 business days from the date of conclusion. Withdrawal may be made without providing a reason and does not give rise to any claims on the part of the non-Consumer Client.
3. The Seller reserves the right to limit the available payment methods for Clients who are not Consumers, including the requirement of full or partial prepayment, regardless of the payment method chosen or the conclusion of the Sales Agreement.
4. The benefits and burdens associated with the Product, as well as the risk of accidental loss or damage, pass to the non-Consumer Client at the moment the Product is handed over to the carrier. The Seller is not liable for any loss, damage, or delay that occurs during transport.
5. When the Product is shipped via carrier, the non-Consumer Client is obliged to inspect the shipment in accordance with the practices applicable to such deliveries. If any loss or damage is found, the Client must take all necessary steps to determine the carrier’s liability.
6. The Service Provider may terminate an Electronic Service Agreement with immediate effect and without providing a reason by sending a termination notice to the User who is not a Consumer.
§ 10
PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS
1. A sole proprietor (natural person operating a sole proprietorship — excluding partnerships and companies) is entitled to consumer rights under the Consumer Rights Act, provided that the contract concluded with the Seller is directly related to their business activity but does not have a professional character, as determined in particular by the scope of the entrepreneur’s registered business activity (PKD code).
2. Such entrepreneurs are entitled to consumer protection only in the following areas:
2.1. Prohibited contractual clauses (abusive clauses),
2.2. Liability for non-conformity of the Product with the contract,
2.3. The right to withdraw from a distance contract,
2.4. Rules related to the supply of digital content or digital services.
3. The entrepreneur loses consumer rights if the contract concluded with the Seller is of a professional nature, which is verified based on their registration in the Central Register and Information on Economic Activity (CEIDG), in particular by the PKD codes listed.
4. Entrepreneurs covered under point 1 of this section are not entitled to institutional consumer protection, such as assistance from district consumer rights ombudsmen or the President of the Office of Competition and Consumer Protection (UOKiK).
§ 11
TYPE AND SCOPE OF ELECTRONIC SERVICES
1. The Service Provider enables the use of the following Electronic Services via the Store:
1.1. Concluding Product Sales Agreements,
1.2. Maintaining a user Account in the Store,
1.3. Review System,
1.4. Newsletter,
1.5. Sending messages via the Contact Form.
2. The provision of Electronic Services to Users in the Store is carried out under the terms set forth in these Terms and Conditions.
3. The Service Provider reserves the right to post advertising content on the Store’s website. Such content is an integral part of the Store and the materials presented therein.
§ 12
TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF ELECTRONIC SERVICE AGREEMENTS
1. The Electronic Services specified in § 11 point 1 of these Terms and Conditions are provided by the Service Provider free of charge.
2. The duration of each Electronic Service Agreement is as follows:
2.1. The agreement for the service enabling the placement of an Order is concluded for a definite period and terminates when the Order is placed or the User discontinues the ordering process.
2.2. The agreement for maintaining an Account in the Store is concluded for an indefinite period and comes into effect upon submission of a completed Registration Form by the User.
2.3. The agreement for the use of the Review System is concluded for a definite period and terminates once the review is submitted or the User discontinues using the service.
2.4. The agreement for the Newsletter service is concluded for an indefinite period.
2.5. The agreement for sending messages via the Contact Form is concluded for a definite period and terminates upon sending the message or discontinuing the process.
3. Technical requirements necessary to work with the Service Provider’s ICT system:
3.1. A computer (or mobile device) with Internet access,
3.2. Access to an active email account,
3.3. An Internet browser,
3.4. Cookies and JavaScript enabled in the browser.
4. The User is obligated to use the Store in accordance with the law, good manners, and with due respect for the personal rights and intellectual property of third parties.
5. The User is required to provide information that is true and accurate.
6. The User is strictly prohibited from submitting content that is unlawful in nature.
§ 13
COMPLAINTS REGARDING THE PROVISION OF ELECTRONIC SERVICES
1. Complaints regarding the provision of Electronic Services via the Store may be submitted by the User via email to: info@ralls.pl
2. The complaint email should include as much information and context as possible, especially the type and date of the irregularity and the User’s contact details. Providing such details will significantly assist and expedite the complaint resolution process.
3. The Service Provider shall handle the complaint promptly, no later than 14 days from the date of its receipt.
4. The response to the complaint will be sent to the email address provided by the User in the complaint or in another way indicated by the User.
§ 14
TERMINATION CONDITIONS FOR ELECTRONIC SERVICE AGREEMENTS
1. Termination of an Electronic Service Agreement:
1.1. Only continuous and indefinite-term Electronic Services (Account maintenance, Newsletter) may be subject to termination.
1.2. The User may terminate the agreement with immediate effect and without providing a reason by sending a termination statement via email to info@ralls.pl or by deleting their Account.
1.3. The Service Provider may terminate an indefinite-term Electronic Service Agreement if the User violates these Terms and Conditions, particularly by submitting unlawful content. Termination shall be preceded by an ineffective request to cease violations within a specified deadline. The agreement shall expire 7 days from the declaration of termination.
1.4. Termination results in the legal relationship ending for the future.
2. Both the Service Provider and the User may terminate the Electronic Service Agreement at any time by mutual agreement.
§ 15
INTELLECTUAL PROPERTY
1. All content posted on the website www.ralls.store is protected by copyright law and, unless stated otherwise in §15 point 3 or provided by Users under license, copyright transfer, or fair use, remains the property of NATURE TRUST S.A. (Simple Joint-Stock Company), entered in the Register of Entrepreneurs by the District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register under KRS: 0001011537, with its registered office and mailing address at: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw, Poland, VAT ID: PL5223245646, REGON: 524085077. The User bears full liability for any damage resulting from the use of any website content without the Service Provider’s consent.
2. Any use of elements from the website www.ralls.store without the express written consent of the Service Provider constitutes a violation of the Service Provider’s copyrights and may result in civil and criminal liability.
3. All trade names, product names, company names, and logos appearing on the Store’s website are the property of their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions, and images presented on www.ralls.store are for informational purposes only.
§ 16
FINAL PROVISIONS
1. Agreements concluded via the Store are governed by Polish law.
2. In the event that any part of these Terms and Conditions is found to be inconsistent with applicable law, the relevant provisions of Polish law shall apply in its place.
3. Any disputes arising from Sales Agreements between the Store and the Client shall first be resolved through negotiation, with the intention of reaching an amicable settlement, in accordance with the Act on out-of-court consumer dispute resolution. If this proves impossible or unsatisfactory, disputes shall be resolved by a competent common court, as specified in point 4.
4. Judicial dispute resolution:
4.1. Any disputes between the Service Provider and a Client who is a Consumer (or the entity referred to in §10) shall be submitted to the court competent under the provisions of the Polish Code of Civil Procedure of November 17, 1964.
4.2. Any disputes between the Service Provider and a Client who is not a Consumer, as referred to in §9, shall be submitted to the court having jurisdiction over the Service Provider’s registered office.
5. A Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting a request for mediation or for the case to be considered by an arbitration court, after completing the complaint procedure (a template application is available at: http://www.uokik.gov.pl/download.php?plik=6223). A list of Permanent Consumer Arbitration Courts operating at Voivodeship Inspectorates of the Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. Consumers may also obtain free assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court dispute resolution procedures are free of charge.
6. A Consumer may also file a complaint via the ODR (Online Dispute Resolution) platform available at: http://ec.europa.eu/consumers/odr/