1. Warranty claim.

1.1. All Products offered in the Store have a manufacturer's warranty valid in the territory of the Republic of Poland,

1.2. the warranty period for the Products is 12 months and is counted from the date of delivery of the Product to the Customer,

1.3. the document entitling to warranty protection is the warranty card or proof of purchase,

1.4. data of the guarantor, detailed information on the goods covered by the guarantee, data on the duration and terms of the guarantee, as well as the Customer's rights under the guarantee - are included in the guarantee card attached to the Product or made available on the Store's website,

1.5. the guarantee does not exclude the rights of the Consumer and the entity referred to in § 10 of the Regulations due to the non-conformity of the Product with the Sales Agreement specified in the Consumer Rights Act, which are due to the Consumer and the entity referred to in § 10 by operation of law.

2. Complaint regarding non-conformity of the Product with the contract.

2.1. The basis and scope of the Seller's liability towards the Customer who is a Consumer or an entity referred to in § 10 of the Regulations for the lack of conformity of the Product with the contract are specified in the Consumer Rights Act of 30 May 2014,

2.2. the basis and scope of the Seller's liability towards the Customer who is an Entrepreneur, referred to in § 9 under the warranty are specified in the Civil Code Act of 23 April 1964,

2.3. The Seller is liable to the Customer who is a Consumer or an entity referred to in § 10 of the Regulations for the lack of conformity of the Product with the contract existing at the time of delivery of the Product and revealed within 2 years from that time, unless the expiry date of the Product specified by the Seller or persons acting on its behalf is longer,

2.4. Notification of the Product's non-conformity with the contract and submission of an appropriate request may be made via e-mail to the following address: jandraniak@ralls.pl or in writing to the following address: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw,

2.5. in the above message in written or electronic form, as much information and circumstances concerning the subject of the complaint should be provided as possible, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Seller,

2.6. in order to assess the non-conformity of the Product with the contract, the Consumer or the entity referred to in § 10 of the Regulations are obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense,

2.7. The Seller will respond to the Customer's request immediately, no later than within 14 days of its receipt,

2.8. in the event of a complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Regulations – failure to consider the complaint within 14 days of its submission shall be tantamount to its acceptance,

2.9. A Customer who is a Consumer or an entity referred to in § 10 may first request that the Product be replaced or repaired by the Seller. The Customer may request a price reduction and withdrawal from the contract only in the cases specified in the Consumer Rights Act of 30 May 2014 (including when the non-conformity of the goods with the contract is significant, when the Seller has refused to bring the goods into conformity with the contract or when the non-conformity of the goods with the contract persists despite the fact that the seller has already tried to bring the goods into conformity with the contract),

2.10. in connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Regulations, the Seller shall, respectively:

a) covers the costs of repair or replacement and re-delivery of the Product to the Customer,

b) reduces the price of the Product (the reduced Price must be in proportion to the Price of the goods in accordance with the contract to the goods inconsistent with the contract) and returns the value of the reduced Price to the Consumer or the entity referred to in § 10 no later than within 14 days of receiving the declaration of the Price reduction from the Consumer or the entity referred to in § 10,

c) in the event of withdrawal from the contract by the Consumer or the entity referred to in § 10 – the Seller shall return the Product Price to him/her no later than within 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 10 is obliged to immediately return the goods to the Seller at the Seller's expense,

2.11. the response to the complaint is provided on paper or another durable medium, e.g. e-mail or SMS.

RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Regulations, who has concluded a distance contract, may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal from the contract provided by the Store.

2. In the event of withdrawal from the contract, the Sales Agreement is considered not to have been concluded, and the Consumer or the entity referred to in § 10 of the Regulations are obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry.

3. In the event of withdrawal from the Sales Agreement, the Product must be returned to the following address: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw.

4. The Consumer or the entity referred to in § 10 of the Regulations shall be liable for the reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product, unless the Seller has failed to inform the Consumer or the entity referred to in § 10 about the method and deadline for exercising the right to withdraw from the contract, and has not provided them with a model withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle the Products and inspect them only in the same way as they could do in a brick-and-mortar store.

5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Regulations have expressly agreed to another method of refund that does not involve any costs for them. Subject to point 7 of this paragraph, the refund will be made immediately, and no later than within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement.

6. If the Consumer or the entity referred to in § 10 of the Regulations have chosen a method of delivery of the Product other than the cheapest standard method of delivery offered by the Store, the Seller is not obliged to reimburse them for the additional costs incurred by them.

7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Regulations, the Seller may withhold the refund of payments received from the Consumer until the goods are received back or the Consumer or the entity referred to in § 10 of the Regulations provides proof of sending it back, depending on which event occurs first.

8. The consumer or the entity referred to in § 10 of the Regulations withdrawing from the Sales Agreement in accordance with point 1 of this paragraph shall only bear the costs of returning the Product to the Seller.

9. The fourteen-day period within which the Consumer or the entity referred to in § 10 of the Regulations may withdraw from the contract is counted as follows:

9.1. for a contract under which the Seller issues the Product and is obliged to transfer its ownership - from the day on which the Consumer or the entity referred to in § 10 of the Regulations (or a third party indicated by them other than the carrier) took possession of the Product,

9.2. for a contract covering multiple Products that are delivered separately, in batches or in parts - from the taking possession of the last Product, batch or part thereof,

9.3. for a contract involving regular delivery of a Product for a specified period of time - from the taking possession of the first Product,

9.4. for other contracts – from the date of conclusion of the contract.

10. The right to withdraw from a contract concluded at a distance does not apply to the Consumer or the entity referred to in § 10 of the Regulations in the case of a Sales Agreement:

10.1 where the subject of the provision is a non-prefabricated product, manufactured according to the consumer's specifications or intended to meet his individual needs,

10.2 where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,

10.3 where the subject of the provision are goods which, due to their nature, are inseparably connected with other items after delivery,

10.4 for the provision of services for which the Consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service he will lose the right to withdraw from the contract and has acknowledged this,

10.5 where the subject of the service is goods that spoil quickly or have a short shelf life.

11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement in the event of the other party failing to fulfill its obligation within a strictly defined period.