ONLINE STORE REGULATIONS

WWW.RALLS.STORE

§1

GENERAL PROVISIONS

1. The www.ralls.store store operates under the principles set out in these Regulations.

2. The Regulations specify the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.ralls.store Store, the rules for providing these services, the conditions for concluding and terminating agreements for the provision of services electronically.

3. Each Service Recipient is obliged to comply with the provisions of these Regulations upon taking action to use the Electronic Services of the www.ralls.store Store.

4. In matters not regulated in these Regulations, the following provisions shall apply:

4.1. Act on the provision of services by electronic means of 18 July 2002,

4.2. Act on Consumer Rights of 30 May 2014,

4.3. Act on out-of-court resolution of consumer disputes of 23 September 2016,

4.4. of the Civil Code Act of 23 April 1964.

4.5. and other relevant provisions of Polish law.

§2

DEFINITIONS IN THE REGULATIONS

1. REGULATIONS - these regulations of the Store.

2. STORE - The Service Provider's online store operating at www.ralls.store

3. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.

4. CONTACT FORM - a form available on the website www.ralls.store enabling sending a message to the Service Provider.

5. REGISTRATION FORM – a form available on the website www.ralls.store enabling the creation of an Account.

6. ACCOUNT – a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password, in which the Service Recipient’s data is collected, including information on placed Orders.

7. ORDER FORM – a form available on the website www.ralls.store enabling the placement of an Order.

8. OPINION SYSTEM - Electronic Service made available to Customers by the Service Provider, enabling the posting of opinions regarding Products.

9. NEWSLETTER – Electronic Service allowing the Service Recipient to subscribe and receive free information from the Seller regarding Products available in the Store to the e-mail address provided by the Service Recipient.

10. SELLER , SERVICE PROVIDER – NATURE TRUST SIMPLE JOINT STOCK COMPANY entered into the Register of Entrepreneurs by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under the KRS number: 0001011537, place of business and address for correspondence: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw, NIP: 5223245646, REGON: 524085077, e-mail address: info@ralls.pl, telephone number: +48 455 442 035

11. SERVICE RECIPIENT – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity, using the Electronic Service.

12. CUSTOMER – Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

13. CONSUMER – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

14. ENTREPRENEUR - a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

15. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.

16. SALES AGREEMENT – Product Sales Agreement concluded between the Customer and the Seller via the Store.

17. ORDER - a declaration of will of the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.

18. PRICE – value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

§3

INFORMATION ABOUT PRODUCTS AND ORDERING THEM

1. The www.ralls.store store sells Products via the Internet.

2. The products offered in the Store are new, compliant with the contract and have been legally introduced to the Polish market.

3. The information on the Store's websites does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product under the conditions specified in its description.

4. The price of the Product displayed on the Store's website is given in Polish zloty (PLN) and includes all components, including VAT. The price does not include shipping costs.

5. The price of the Product displayed on the Store website is binding at the time the Customer places an Order. This price will not change regardless of price changes in the Store that may occur in relation to individual Products after the Customer places an Order.

6. The Seller shall clearly inform Customers about Unit Prices and promotions and price reductions of Products. In addition to information about a Product reduction, the Seller shall display the lowest Price of this Product that was applicable in the period of 30 days before the introduction of the reduction, and if the Product is offered for sale for a period of less than 30 days - the Seller shall display the lowest Price of the Product that was applicable in the period from the date of commencement of offering this Product for sale to the date of introduction of the reduction.

7. Orders can be placed via the website using the Order Form (Shop www.ralls.store) – 24 hours a day, all year round.

8. In order to place an Order, the Customer is not obliged to register an Account in the Store.

9. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept their provisions at the time of placing the Order.

10. Promotional (sale) products have a limited number of pieces and Orders for them will be fulfilled in the order in which they are received until stocks of a given Product run out.

§4

CONCLUSION OF A SALES AGREEMENT

1. To conclude a Sales Agreement, the Customer must first place an Order in the manner provided by the Seller in accordance with § 3 points 7 and 9 of the Regulations.

2. After placing the Order, the Seller immediately confirms its receipt.

3. Confirmation of acceptance of the Order referred to in point 2 of this paragraph binds the Customer with his Order. Confirmation of receipt of the Order is made by sending an e-mail message.

4. Confirmation of receipt of the Order includes:

4.1. confirmation of all essential elements of the Order,

4.2. withdrawal form,

4.3. these Regulations containing information on the right to withdraw from the contract.

5. Upon receipt by the Customer of the e-mail message referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.

6. Each Sales Agreement will be confirmed by proof of purchase (VAT invoice or receipt), which will be attached to the Product and/or sent by e-mail to the Customer's e-mail address provided in the Order Form.

§5

PAYMENT METHODS

1. The Seller provides the following payment methods:

1.1. payment via electronic payment system (Przelewy24.pl).

2. In the case of payment via an electronic payment system, the Customer makes the payment before the Order is processed. The electronic payment system allows payment by credit card or quick transfer from selected Polish and foreign banks.

3. The payment card operator is PayPro SA Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935, NIP 7792369887, Regon 301345068.

4. The Customer is obliged to pay the price under the Sales Agreement within 7 business days from the date of its conclusion, unless the Sales Agreement provides otherwise.

5. The product will be shipped only after payment has been made.

§6

COST, TIME AND METHODS OF PRODUCT DELIVERY

1. The costs of delivery of the Product covered by the Customer are determined during the Order placement process and depend on the choice of payment method and delivery method of the purchased Product.

2. The delivery time of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:

2.1. The time for completing the Products is 1 business day from the moment of:

a) posting of funds paid under the Sales Agreement to the Seller's account

b) or positive transaction authorization by the electronic payment system

2.2. Delivery of Products constituting movable items by the carrier shall take place within the time declared by the carrier, i.e. 1 business day from the moment of sending the shipment (delivery shall take place only on business days, excluding Saturdays, Sundays and holidays).

3. Products purchased in the Store are shipped via parcel lockers or a courier company.

§7

PRODUCT COMPLAINT

1. Warranty claim.

1.1. All Products offered in the Store have a manufacturer's warranty valid in the territory of the Republic of Poland,

1.2. the warranty period for the Products is 12 months and is counted from the date of delivery of the Product to the Customer,

1.3. the document entitling to warranty protection is the warranty card or proof of purchase,

1.4. data of the guarantor, detailed information on the goods covered by the guarantee, data on the duration and terms of the guarantee, as well as the Customer's rights under the guarantee - are included in the guarantee card attached to the Product or made available on the Store's website,

1.5. the guarantee does not exclude the rights of the Consumer and the entity referred to in § 10 of the Regulations due to the non-conformity of the Product with the Sales Agreement specified in the Consumer Rights Act, which are due to the Consumer and the entity referred to in § 10 by operation of law.

2. Complaint regarding non-conformity of the Product with the contract.

2.1. The basis and scope of the Seller's liability towards the Customer who is a Consumer or an entity referred to in § 10 of the Regulations for the lack of conformity of the Product with the contract are specified in the Consumer Rights Act of 30 May 2014,

2.2. the basis and scope of the Seller's liability towards the Customer who is an Entrepreneur, referred to in § 9 under the warranty are specified in the Civil Code Act of 23 April 1964,

2.3. The Seller is liable to the Customer who is a Consumer or an entity referred to in § 10 of the Regulations for the lack of conformity of the Product with the contract existing at the time of delivery of the Product and revealed within 2 years from that time, unless the expiry date of the Product specified by the Seller or persons acting on its behalf is longer,

2.4. Notification of the Product's non-conformity with the contract and submission of an appropriate request may be made via e-mail to the following address: info@ralls.pl or in writing to the following address: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw,

2.5. in the above message in written or electronic form, as much information and circumstances concerning the subject of the complaint should be provided as possible, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Seller,

2.6. in order to assess the non-conformity of the Product with the contract, the Consumer or the entity referred to in § 10 of the Regulations are obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense,

2.7. The Seller will respond to the Customer's request immediately, no later than within 14 days of its receipt,

2.8. in the event of a complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Regulations – failure to consider the complaint within 14 days of its submission shall be tantamount to its acceptance,

2.9. A Customer who is a Consumer or an entity referred to in § 10 may first request that the Product be replaced or repaired by the Seller. The Customer may request a price reduction and withdrawal from the contract only in the cases specified in the Consumer Rights Act of 30 May 2014 (including when the non-conformity of the goods with the contract is significant, when the Seller has refused to bring the goods into conformity with the contract or when the non-conformity of the goods with the contract persists despite the fact that the seller has already tried to bring the goods into conformity with the contract),

2.10. in connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 10 of the Regulations, the Seller shall, respectively:

a) covers the costs of repair or replacement and re-delivery of the Product to the Customer,

b) reduces the price of the Product (the reduced Price must be in proportion to the Price of the goods in accordance with the contract to the goods inconsistent with the contract) and returns the value of the reduced Price to the Consumer or the entity referred to in § 10 no later than within 14 days of receiving the declaration of the Price reduction from the Consumer or the entity referred to in § 10,

c) in the event of withdrawal from the contract by the Consumer or the entity referred to in § 10 – the Seller shall return the Product Price to him/her no later than within 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 10 is obliged to immediately return the goods to the Seller at the Seller's expense,

2.11. the response to the complaint is provided on paper or another durable medium, e.g. e-mail or SMS.

 

§8

RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Regulations, who has concluded a distance contract, may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal from the contract provided by the Store.

2. In the event of withdrawal from the contract, the Sales Agreement is considered not to have been concluded, and the Consumer or the entity referred to in § 10 of the Regulations are obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry.

3. In the event of withdrawal from the Sales Agreement, the Product must be returned to the following address: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw.

4. The Consumer or the entity referred to in § 10 of the Regulations shall be liable for the reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product, unless the Seller has failed to inform the Consumer or the entity referred to in § 10 about the method and deadline for exercising the right to withdraw from the contract, and has not provided them with a model withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle the Products and inspect them only in the same way as they could do in a brick-and-mortar store.

5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Regulations have expressly agreed to another method of refund that does not involve any costs for them. Subject to point 7 of this paragraph, the refund will be made immediately, and no later than within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement.

6. If the Consumer or the entity referred to in § 10 of the Regulations have chosen a method of delivery of the Product other than the cheapest standard method of delivery offered by the Store, the Seller is not obliged to reimburse them for the additional costs incurred by them.

7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Regulations, the Seller may withhold the refund of payments received from the Consumer until the goods are received back or the Consumer or the entity referred to in § 10 of the Regulations provides proof of sending it back, depending on which event occurs first.

8. The consumer or the entity referred to in § 10 of the Regulations withdrawing from the Sales Agreement in accordance with point 1 of this paragraph shall only bear the costs of returning the Product to the Seller.

9. The fourteen-day period within which the Consumer or the entity referred to in § 10 of the Regulations may withdraw from the contract is counted as follows:

9.1. for a contract under which the Seller issues the Product and is obliged to transfer its ownership - from the day on which the Consumer or the entity referred to in § 10 of the Regulations (or a third party indicated by them other than the carrier) took possession of the Product,

9.2. for a contract covering multiple Products that are delivered separately, in batches or in parts - from the taking possession of the last Product, batch or part thereof,

9.3. for a contract involving regular delivery of a Product for a specified period of time - from the taking possession of the first Product,

9.4. for other contracts – from the date of conclusion of the contract.

10. The right to withdraw from a contract concluded at a distance does not apply to the Consumer or the entity referred to in § 10 of the Regulations in the case of a Sales Agreement:

10.1 where the subject of the provision is a non-prefabricated product, manufactured according to the consumer's specifications or intended to meet his individual needs,

10.2 where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,

10.3 where the subject of the provision are goods which, due to their nature, are inseparably connected with other items after delivery,

10.4 for the provision of services for which the Consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service he will lose the right to withdraw from the contract and has acknowledged this,

10.5 where the subject of the service is goods that spoil quickly or have a short shelf life.

11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement in the event of the other party failing to fulfill its obligation within a strictly defined period.

§9

PROVISIONS FOR ENTREPRENEURS (B2B)

1. This paragraph contains provisions relating exclusively to entrepreneurs not covered by the protection resulting from the Consumer Rights Act referred to in § 10 of the Regulations .

2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a Consumer within 14 business days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.

3. The Seller has the right to limit the payment methods provided by the Seller to Customers who are not Consumers, including requiring advance payment of part or all of the Sales Price, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

4. The benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product are transferred to the Customer who is not a Consumer at the time the Seller issues the Product to the carrier. In such a case, the Seller shall not be liable for any loss, shortage or damage to the Product arising from the moment the Product is accepted for transport until it is issued to the Customer, as well as for any delay in the transport of the shipment.

5. In the event of sending the Product to the Customer via a carrier, the Customer who is not a Consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If he finds that the Product has been lost or damaged during transport, he is obliged to perform all actions necessary to establish the carrier's liability.

6. The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating the reasons by sending a notice of termination to the Service Recipient who is not a Consumer.

§10

PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS

1. An entrepreneur running a sole proprietorship (this paragraph does not apply to commercial companies) is protected under the Consumer Rights Act provided that the contract he concludes with the Seller is directly related to his business activity, but it follows from the content of this contract that it is not of a professional nature for him, resulting in particular from the subject of the business activity he conducts.

2. A person conducting business activity referred to in point 1 of this paragraph is covered by protection only in the scope of:

2.1. prohibited contractual provisions,

2.2. liability for non-conformity of the Product with the contract,

2.3. the right to withdraw from a contract concluded at a distance,

2.4. principles relating to the contract for the supply of digital content or digital services.

3. The entrepreneur referred to in point 1 of this paragraph loses his rights under consumer protection if the Sales Agreement he concluded with the Seller is of a professional nature, which is verified on the basis of the entrepreneur's entry in the Central Register and Information on Economic Activity of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated therein.

4. The entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by the district consumer ombudsmen as well as the President of the Office of Competition and Consumer Protection.

§11

TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables the use of Electronic Services via the Store, such as:

1.1. concluding Product Sales Agreements,

1.2. maintaining an Account in the Store,

1.3. Feedback System,

1.4. Newsletter,

1.5. sending a message via the Contact Form.

2. The provision of Electronic Services to Service Recipients in the Store takes place under the terms and conditions specified in the Regulations.

3. The Service Provider has the right to place advertising content on the Store's website. This content constitutes an integral part of the Store and the materials presented therein.

§12

CONDITIONS OF PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. The provision of Electronic Services specified in § 11 point 1 of the Regulations by the Service Provider is free of charge.

2. Period for which the contract is concluded:

2.1. the agreement for the provision of Electronic Services consisting in enabling the placement of an Order in the Store is concluded for a fixed period and is terminated when the Order is placed or when the Service Recipient ceases to place it,

2.2. the agreement for the provision of the Electronic Service consisting in maintaining an Account in the Store is concluded for an indefinite period. The agreement is concluded at the time the Service Recipient sends a completed Registration Form,

2.3. the agreement for the provision of the Electronic Service consisting in the use of the Opinion System is concluded for a fixed period and is terminated when the opinion is posted or the Service Recipient ceases to use this Service,

2.4. the agreement for the provision of the Electronic Service consisting in the use of the Newsletter is concluded for an indefinite period,

2.5. the agreement for the provision of Electronic Services consisting in enabling the sending of messages to the Service Provider via the Contact Form is concluded for a fixed period of time and is terminated when the message is sent or when the Service Recipient ceases to send it.

3. Technical requirements necessary for cooperation with the IT system used by the Service Provider:

3.1. computer (or mobile device) with Internet access,

3.2. access to e-mail,

3.3. web browser,

3.4. enabling Cookies and Javascript in your web browser.

4. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, taking into account the respect for personal rights and intellectual property rights of third parties.

5. The Service Recipient is obliged to enter data consistent with the actual state of affairs.

6. The Service Recipient is prohibited from providing content of an illegal nature.

§13

COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via e-mail to the following address: info@ralls.pl

2. In the above e-mail message, you should provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Service Provider.

3. Consideration of the complaint by the Service Provider shall take place immediately, no later than within 14 days from the date of submission.

4. The Service Provider's response to the complaint is sent to the e-mail address of the Service Recipient provided in the complaint or in another manner specified by the Service Recipient.

§14

CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of the contract for the provision of Electronic Services:

1.1. the agreement for the provision of Electronic Services of a continuous and indefinite nature (Account management, Newsletter) may be terminated,

1.2. The Service Recipient may terminate the agreement with immediate effect and without specifying the reasons by sending an appropriate statement via e-mail to the address: info@ralls.pl or by deleting the Account,

1.3. The Service Provider may terminate the agreement for the provision of Electronic Services of a continuous and indefinite nature in the event that the Service Recipient violates the Regulations, in particular when they provide content of an illegal nature after an ineffective prior request to cease the violations with an appropriate deadline. In such a case, the agreement expires after 7 days from the date of submission of the declaration of intent to terminate it (notice period),

1.4. Termination leads to the termination of the legal relationship with future effect.

2. The Service Provider and the Service Recipient may terminate the agreement for the provision of Electronic Services at any time by mutual agreement of the parties.

§15

INTELLECTUAL PROPERTY

1. All content posted on the website at www.ralls.store is protected by copyright and (subject to § 15 point 3 and elements posted by Service Recipients, used on the basis of a license, transfer of property copyright or permitted use) are the property of NATURE TRUST SIMPLE JOINT STOCK COMPANY entered into the Register of Entrepreneurs by the District Court for the capital city of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under the KRS number: 0001011537, place of business and address for correspondence: ul. Kuźnicy Kołłątajowskiej 41, 02-495 Warsaw, NIP: 5223245646, REGON: 524085077. The Service Recipient shall be fully liable for any damage caused to the Service Provider resulting from the use of any content of the website www.ralls.store without the consent of the Service Provider.

2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content and contents of the website www.ralls.store constitutes a violation of the copyright of the Service Provider and results in civil and criminal liability.

3. All trade names, Product names, company names and their logos used on the Store website at www.ralls.store belong to their owners and are used only for identification purposes. They may be registered trademarks. All materials, descriptions and photos presented on the Store website at www.ralls.store are used for informational purposes.

§16

FINAL PROVISIONS

1. Agreements concluded via the Store are concluded in accordance with Polish law.

2. In the event of any inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the disputed provision of the Regulations.

3. Any disputes arising from Sales Agreements between the Store and Customers will be resolved first through negotiations, with the intention of amicably resolving the dispute, taking into account the Act on out-of-court resolution of consumer disputes. However, if this is not possible or is unsatisfactory for either party, disputes will be resolved by a competent common court, in accordance with point 4 of this paragraph.

4. Judicial settlement of disputes:

4.1. any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer or an entity referred to in § 10 of the Regulations shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964,

4.2. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is not also a Consumer, as referred to in § 9 of the Regulations, shall be submitted to the court having jurisdiction over the seat of the Service Provider.

5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting an application to initiate mediation or an application for consideration of the case by an arbitration court after the complaint procedure has been completed (the application can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Voivodeship Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The Consumer may also use the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection. Out-of-court claims settlement after the complaint procedure has been completed is free of charge.

6. In order to amicably resolve a dispute, the consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) internet platform, available at: http://ec.europa.eu/consumers/odr/.